At Rustik Ropers, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a straightforward return and refund process.
1. Return Eligibility
- Time Frame: Returns are accepted within 30 days of the purchase date.
- Condition: Items must be unused, unwashed, and in their original condition with tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
2. Non-Returnable Items
- Items marked as “Final Sale” or "Clearance"
- Customized or personalized products
3. Return Process
- Step 1: Contact our customer service team at contact@therustiks.com to initiate a return.
- Step 2: Ship the item back to our return address provided by customer service. Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Step 3: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
- Processing: Approved refunds will be processed to your original payment method within 7–10 business days after inspection.
- Shipping Costs: Original shipping fees are non-refundable.
5. Exchanges
- Exchanges are accepted for the same item in a different size or color, if available. Follow the return process above and indicate that you’d prefer an exchange.
6. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will provide a replacement or full refund, including shipping costs.
For any questions about our return and refund policy, please contact us at contact@therustiks.com.
Rustik Ropers is committed to providing high-quality products and customer care. Thank you for shopping with us!
