At BBG, we strive to ensure you are fully satisfied with your purchase. Please review our return and refund policy below:
Returns
- Eligibility: Items must be returned within 30 days of purchase. To qualify for a return, products must be unused, in their original packaging, and in the same condition as received.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Non-Returnable Items: Certain items, such as opened or used personal care products, gift cards, and final sale items, are not eligible for return.
Refunds
- Processing Time: Once we receive your returned item, please allow up to 5-7 business days for inspection and processing. We will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed to the original method of payment. Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
- Partial Refunds: In certain situations (e.g., items not in original condition or damaged for reasons not due to our error), only partial refunds may be granted.
Exchanges
- Defective or Damaged Items: If your item arrives damaged or defective, we will gladly exchange it. Please contact our customer service team within 7 days of receiving your order for assistance.
Return Shipping
- Customer Responsibility: Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- Return Address: Please send all eligible returns to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of returned items.
For any further questions or assistance, please contact our customer service team. Thank you for choosing BBG!
