At Marlins Lab, we prioritize your satisfaction. If you're not completely happy with your purchase, please review our return and refund guidelines below.
Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Products must be in unused and original condition, with original packaging.
- Proof of purchase (e.g., order number or receipt) is required.
Non-Returnable Items
- Gift cards
- Final sale items or promotional items
Return Process
- Contact our customer service team to initiate a return and receive a return authorization.
- Pack the items securely, including your order number and contact information.
- Ship the return package to the address provided by customer service. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
- Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.
- Please allow additional time for your bank or credit card provider to process the refund.
Exchanges If you wish to exchange an item, please contact us to assist with the exchange process. We’ll be happy to help ensure you receive the right product.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item or issue a refund at no additional cost.
Contact Us For any questions or assistance, please reach out to our customer service team. We’re here to help make your shopping experience with Marlins Lab a great one!
